Frequently Asked Questions for Oaks Nursing Center
What are the hours of visitation and are there any restrictions?
We encourage you to visit your loved one whenever you are able, day or night! There are no restrictions on visitation. In the rare event of a local or national emergency, we reserve the right to adjust this policy for the safety of our staff and residents. In this case, we would notify family members as well as post updates on our Facebook and website.
How can I send my loved one mail?
Sending mail to your loved one is just as easy as if they were at home or in an apartment. You simply address the mailing with the resident’s name, room number (if you know it), and the facility address. We make delivery of all mail within 24 hours of delivery to the facility.
Can I use my own physician?
You are welcome to use your own physician. However, there are certain requirements your physician must be able to meet, such as how often they must visit you/your loved on-site, their ability to answer the phone 24 hours a day, 7 days a week, and their ability to be present in the facility on a weekly basis (when necessary) to sign any physician orders that were given verbally. At your request, we are happy to reach out to your physician directly to discuss the federal rules surrounding the care of residents in a nursing facility. If your physician is unable to meet these requirements, we do have contracted physicians that specialize in rehabilitative and long-term care residents, have their own designated nurse practitioners, are in the facility at least 1 or 2 days each week, and are available to us 24 hours a day, 7 day a week.
If I need to see a specialist, can I?
Access to a specialist is based on the type of payor being used for your stay at the facility.
Medicare Part A/Managed Care Part A – A specialist can be seen for an office visit, but not for procedures. The appointment must be directly related to the reason you are receiving rehabilitative services at our facility. For example, if you are in rehabilitation due to a fractured hip, you could see an orthopedic specialist for your hip injury. You would not be able to see a cardiologist, because it would be unrelated to the hip fracture.
Medicaid or Private Pay– Restrictions on seeing a specialist while under Medicaid funding or private pay is based on your specific health insurance coverage. For example, physician specialists are covered under Medicare Part B, while many managed care insurances require a pre-authorization before receiving services from a specialist. Please reach out to our team to discuss your specific insurance plan and its guidelines.
What kind of rehabilitation do you all provide?
We offer physical therapy, occupational therapy and speech therapy, which are considered the three primary rehabilitative disciplines. Upon admission, a detailed care plan will be developed to go hand in hand with the goals you/your loved one hope to achieve during your stay with us. Our skilled team will incorporate whichever therapy disciplines are needed into your specific care plan.
Will my loved one receive one-on-one care?
Skilled nursing facilities, ours included, do not offer one-on-one care. Our nurses and aides are on location and available to your loved one 24/7, with a centralized nurses’ station to provide close monitoring and assistance.
Is there internet access for my loved one?
Yes! You are welcome to join the “Guest” network at our location. Open “WiFi Settings” on your phone, find the list of WiFi signal names, select the “Guest” option, and you’ll be connected. No password is required.
Can I take my loved one home for the holidays and special occasions?
You are welcome to take your loved one home for holidays and special occasions! However, there are a few rules that must be followed depending on your payor source:
Medicare and Managed Care – Your loved one’s time away from the facility cannot interfere with their rehabilitative services. Our team is happy to work with your schedule so that your loved one receives their rehabilitative care in a timely manner.
Medicaid – Your loved one may be out of the facility for up to 72 hours without affecting their Medicaid coverage. If they are away past the allotted time, their coverage will revert to “private pay,” and their room will be considered available to the next referral.
What if I can’t afford the Medicare Co-Payment for rehabilitation?
We understand healthcare can be expensive. Our team will work to ensure that you know every type of coverage that is available to you, as well as any out-of-pocket costs might be incurred. We are here to help you understand your financial options and how to move forward.
Can I stay the night with my loved one in their room?
For the most part, we do not allow family to stay the night with their loved one. In special circumstances, such as hospice or end of life care, we will allow family to spend one or two nights with their loved ones. These requests are reviewed on an individual basis, with consideration for the best interest of everyone involved.
Can you care for someone on Hospice?
We will care for loved ones on hospice, including long-term and short-term respite care. We also offer palliative care, an in-house program that provides the same level of care as hospice. Our team is happy to discuss these options with you and your loved one.
How long can I expect my loved one to be on rehabilitation services?
The duration of your loved one’s rehabilitation is dependent on individual circumstances, including the goals to be achieved and their current condition. Our team of therapists will work alongside your loved one to achieve the best possible outcome.
What furnishings are provided by the facility, and can I bring additional furnishings into my loved one’s room?
Our rooms are furnished with a standard twin sized bed that can raise up and down, and the head and feet can be elevated. A nightstand and a closet or wardrobe are also provided. Requests to bring in additional small pieces of furniture depend on the room configuration and are reviewed on an individual basis. Our team is happy to answer any specific questions.
Does your facility accommodate picky eating and specific dietary preferences?
We can accommodate most diets and preferences. After admission, our Dietary Manager will meet with your loved one to discuss any likes, dislikes, and specific preferences. These requests will be recorded and relayed to the kitchen staff.
Can my loved one store and administer their medications themselves?
Our facility follows state and federal regulations regarding medication storage and administration, and medications are typically handled by our clinical staff. If your loved one wishes to self-administer, please speak with our Director of Nursing. We will assess your loved one’s ability to safely store and take their own medications. Your loved one’s safety is our highest priority.
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